Is this Puerto Aventuras resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Puerto Aventuras resort have a swimming pool?

Yes, this Puerto Aventuras resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto Aventuras resort?

Best-rates for the Puerto Aventuras resort starts from $448 per night with includes Laundry, Business Services, Restaurant, Bar, Toiletries, Wheelchair Accessible, Bedding/Linens, Wellness Facilities, Spa, Air Conditioner, Pool, TV, View, Entertainment, Hot Tub, Designated Smoking Area, Balcony/Terrace, Guest Services, Breakfast, Internet, Kitchen, Parking, Ocean View, Accessibility, Sports/Activities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Puerto Aventuras resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the resort has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Aventuras resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Aventuras resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Aventuras resort?

Based on the information reported by the owner or manager, the Puerto Aventuras resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Aventuras resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive | Resort in Puerto Aventuras

| 8.2 (500 Reviews) | 1 Bathroom

Puerto Aventuras Resort | Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Resort in Puerto Aventuras

Adults-only beachfront property with 3 outdoor pools
Catch some rays on Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers 577 accommodations with indoor private hot tubs and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and hair dryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Jetted bathtub

Hair dryer

Bathrobes

Towels

Designer toiletries

Separate bathtub and shower

Bedroom

Bed sheets

Air conditioning (climate-controlled)

Premium bedding

Soundproofing

Private indoor hot tub

Iron/ironing board

Desk

Turndown service

Laptop-compatible safe

Breakfast

24-hour room service

7 bars/lounges and 1 swim-up bar

Free buffet breakfast available daily 7:00 AM–11:00 AM

9 restaurants and 2 coffee shops

Free bottled water

Coffee/tea maker

Parking

Free valet parking on site

24-hour roundtrip airport shuttle (surcharge)

Free self parking on site

Accessibility

Wheelchair-accessible concierge desk

Wheelchair-accessible registration desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (may have limitations)

Elevator

Activities

Adjacent to a golf course

Hiking/biking trails

Pilates classes

Basketball

Arcade/game room

Karaoke

2 outdoor tennis courts

Fitness classes

Full-service spa

Ziplining

3 outdoor pools

Fitness center

Free water park access

Tennis

Volleyball

Yoga classes

Bicycle rentals

Nightclub

Hot tub

Billiards/pool table

Entertainment

Satellite channels

Premium channels

LCD TV

General

Conference center

Meeting rooms

Business center

Gift shop/newsstand

Elevator

ATM/banking services

Grocery/convenience store

Free newspapers in lobby

Front-desk safe

English

Spanish

Romance packages available

Couples dining

TV in lobby

Beach towels

Designated smoking areas

Guest Services

Arcade/game room

Soundproofed rooms

Free water park access

Grocery/convenience store

3 outdoor pools

Snack bar/deli

Waterslide

Golf cart

Tour/ticket assistance

Golf clubhouse

Daily housekeeping

Porter/bellhop

24-hour front desk

Wedding services

Concierge services

Dry cleaning service

Luggage storage

Tennis lessons

Golf clubs

Hair salon

Turndown service

Golf lessons

Multilingual staff

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Pool sun loungers

Pool umbrellas

Garden

Beach loungers

Beach umbrellas

Terrace

Private beachfront location

Balcony

Spa

Massage/treatment rooms

Couples treatment room(s)

Massages

Aromatherapy

50 treatment rooms

Facials

Spa open daily

Manicures and pedicures

Steam room

Body treatments

Hydrotherapy

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 5:30 am minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

This property welcomes adults only. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Airport shuttle fee: usd 68 per person (roundtrip) pet fee: usd 150 per pet, per stay the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 40 lbs per pet) food and water bowls are available pets allowed for an extra charge of usd 150 per pet, per stay pets cannot be left unattended specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 008-007-000402 safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Jamie

Nov 14, 2025 07:57:23 AM

Review Score: 8

Summary: Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.

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Room Arrangement

Room Info	Facilities
Deluxe Platinum Sky Terrace, one king bed Room Size: 936 square feet m² 1 King Bed	General Number of living rooms 0, Bathrobes, Phone, Number of bedrooms - 0, Square feet - 936, Slippers, Square meters - 87.0, Terrace, Pets not allowed, Bed count minimum 1, Ping - 26.3, Bed count maximum 1
Deluxe Gold king bed Room Size: 498 square feet m² 1 King Bed	General Number of living rooms 0, Bathrobes, Phone, Number of bedrooms - 0, Slippers, Garden view, Pets not allowed, Ping - 14, Square feet - 498, Square meters - 46, Bed count minimum 1, Bed count maximum 1
Rock Royalty Level - Deluxe platinum, 1 king bed Room Size: 482 square feet m² 1 King Bed	General Number of living rooms 0, Bathrobes, Phone, Number of bedrooms - 0, Slippers, Ping - 13.55, Pets not allowed, Square feet - 482, Bed count minimum 1, Square meters - 45, Bed count maximum 1, Number of bathrooms - 1
Rock Suite Platinum Room Size: 482 square feet m² 3 King Bed and Double Beds	General Number of bedrooms - 2, Pets not allowed, Square feet - 482, Square meters - 45, Number of living rooms 1, Separate dining area, Bathrobes, Phone, Slippers, Ping - 13.55, Bed count maximum 3, Ocean view, Bed count minimum 3
Deluxe Swim-up King Room Size: 498 square feet m² 1 King Bed	General Number of living rooms 0, Pool view, Number of bedrooms - 0, Ping - 14, Square feet - 498, Square meters - 46, Bed count minimum 1, Bed count maximum 1, Private pool
Deluxe Diamond, one king bed Room Size: 482 square feet m² 1 King Bed	General Number of living rooms 0, Partial sea view, Number of bedrooms - 0, DVD player, Pets not allowed, Square feet - 482, Square meters - 45, Bathrobes, Phone, Slippers, Ping - 13.55, Bed count minimum 1, Bed count maximum 1
Deluxe Gold, two double beds Room Size: 463 square feet m² 2 Double Beds	General Pet-friendly room, Number of living rooms 0, Blackout drapes/curtains, Number of bedrooms - 0, Square meters - 43.0, Ping - 13, Square feet - 463, Number of bathrooms - 1, Bathrobes, Phone, Slippers, Garden view, Bed count minimum 2, Bed count maximum 2