Is this Cancun resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cancun resort?

Check-in time for Cancun resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cancun resort have a swimming pool?

Yes, this Cancun resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cancun resort?

Best-rates for the Cancun resort starts from $1,095 per night with includes View, Private Beach, Business Services, Hot Tub, TV, Ocean View, Security/Safety, Spa, Guest Services, Entertainment, Parking, Child Friendly, Restaurant, Designated Smoking Area, Breakfast, Internet, Pool, Wheelchair Accessible, Transportation/Shuttle, Bar, Laundry, Balcony/Terrace, Oceanfront, Sports/Activities, Wellness Facilities, Toiletries, Air Conditioner, Accessibility with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Cancun resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cancun resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Cancun resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cancun resort?

Based on the information reported by the owner or manager, the Cancun resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cancun resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Cancun resort are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Moon Palace The Grand Cancun All Inclusive | Resort in Cancún

| 8.5 (306 Reviews) | 9 Bathrooms 34 Guests

Cancun Resort | Moon Palace The Grand Cancun All Inclusive

Resort in Cancun, Cancún

Set in Cancún in the Quintana Roo Region, 16 mi from La Isla Shopping Mall, Moon Palace The Grand Cancun All Inclusive features an outdoor pool and year-round outdoor pool. The resort has a children's playground and a private beach area, and guests can enjoy a meal at the restaurant. Free WiFi is available throughout the property and free private parking is available on site. A flat-screen TV with cable channels, as well as an iPod docking station are featured. Certain rooms feature a seating area where you can relax. You will find a coffee machine in the room. Each room is fitted with a private bathroom equipped with a bath. Extras include bathrobes, slippers and free toiletries. You will find a 24-hour front desk, hairdresser's, and gift shop at the property. This resort has water sports facilities and free use of bicycles and car hire are available. Guests can enjoy various activities in the surroundings, including golfing and cycling. Beto Avila Stadium is 17 mi from Moon Palace Grand, while Coco Bongo is 17 mi from the property. The nearest airport is Cancún International Airport, 8.7 mi from the property.

Moon Palace The Grand Cancun All Inclusive is located in Cancún.

This 1153 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wellness Facilities, Toiletries, Balcony/Terrace, and several others. This is a 5 star rated property and has over 306 reviews with the average score of 8.5 . Coming to Cancún and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 1153 Bedrooms Resort if you want to learn more about this place in Cancún. These details are authentic, as they are provided by our partner, booking.com.

This Moon Palace The Grand Cancun All Inclusive in Cancún is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Moon Palace The Grand Cancun All Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Private Beach

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Restaurant

Wine/Champagne

Special diet meals (on request)

Coffee house on site

Breakfast in the room

Fruit

Snack bar

Kids' meals

Kid-friendly buffet

Parking

Private Parking

Free parking

Parking on site

Accessible parking

Parking

Activities

Hand massage

Facial treatments

Tennis equipment

Haircut

Bike tours

Entertainment staff

Body scrub

Body treatments

Cycling

Water park

Beauty services

Couples' massage

Mini golf

Hair treatments

Golf course (within 2 miles)

Private beach area

Evening entertainment

Back massage

Sauna

Fitness

Aerobics

Neck massage

Full-body massage

Horseback riding

Kids' club

Foot massage

Nightclub/DJ

Spa lounge/Relaxation area

Cooking class

Pool table

Tour or class about local culture

Locker rooms

Massage chair

Steam room

Live music/Performance

Ping-pong

Happy hour

Manicure

Tennis court

Fitness classes

Fitness center

Massage

Hot tub/Jacuzzi

Snorkeling

Hairstyling

Personal trainer

Live sports events (broadcast)

Playground

Pedicure

Hair coloring

Body wrap

Game room

Spa/Wellness packages

Head massage

Beach

Bowling

Makeup services

Fishing

Yoga classes

Spa facilities

Entertainment

Board games/Puzzles

Outdoor play equipment for kids

Indoor play area

General

Family rooms

Air conditioning

Non-smoking rooms

Facilities for disabled guests

Chapel/Shrine

Designated smoking area

Safe

Wifi in all areas

Elevator

Guest Services

Fax/Photocopying

Baggage storage

Lockers

Shuttle service

Suit press

Babysitting/Child services

Airport shuttle (additional charge)

Shared lounge/TV area

Private check-in/out

24-hour front desk

Dry cleaning

Business center

Meeting/Banquet facilities

Ironing service

Valet parking

Currency exchange

Hair/Beauty salon

Shuttle service (additional charge)

Express check-in/out

Car rental

Room service

Daily housekeeping

Laundry

Tour desk

ATM on site

Airport shuttle

Invoice provided

Internet

Free Wifi

Wifi

Internet

Outdoors

Outdoor pool

Outdoor furniture

Sun deck

Terrace

Garden

Outdoor pool (year-round)

Security/Safety

Security alarm

24-hour security

Key card access

Fire extinguishers

CCTV in common areas

Smoke alarms

Guest accommodation disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation sealed after cleaning

Use of cleaning chemicals that are effective against coronavirus

Food can be delivered to guest accommodation

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Delivered food covered securely

Breakfast to-go containers

Process in place to check health of guests

First aid kits available

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Access to healthcare professionals

Face masks for guests available

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and common areas

Physical distancing rules followed

Screens or physical barriers between staff and guests in appropriate areas

Mobile app for room service

Contactless check-in/out

Cashless payment available

Spa

Beach chairs/Loungers

Swimming pool

Fenced pool

Heated pool

Swimming pool toys

Pool with view

Beach umbrellas

Rooftop pool

Pool bar

Transportation/Shuttle

Airport pickup

Airport drop-off

Policies

Check-in

The minimum age for check-in is 18

Pet Policy

Pets are not allowed

Please note that if the deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information, please present the same credit card used to guarantee your booking when checking in, the name on the credit card used for the booking should correspond to the guest staying at the property, please note that the guest who made the booking must also be present at check-in, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

7.83

Location:

8.48

Staff:

8.25

Facilities:

8.71

Comfort:

8.65

Cleanliness:

8.45

Adeshola

Nov 8, 2025 08:00:00 AM

Review Score: 10

United Kingdom

Reviewer Type: Family With Children

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Grand Deluxe Garden View Room Type: Double Room Size: 77 m² 1 King bed(s) Bed 2 Full bed(s) Bed	Food & Drink Bottle of water, Minibar, Chocolate/Cookies, Tea/Coffee maker, Wine/Champagne Bathroom Shower, Free toiletries, Toilet, Bathtub or shower, Body soap, Towels, Slippers, Bathrobe, Walk-in shower, Toilet paper, Shampoo, Toothbrush, Private bathroom, Conditioner, Hairdryer, Shower cap, Bathtub General Air conditioning, Soundproof, Key card access, Laptop safe, Lockers, Trash cans, Iron, Safe, Interconnecting room(s) available, Smoke Alarm, Tile/Marble floor Media & Technology Cable channels, Flat-screen TV, TV, Streaming service (like Netflix), Telephone, Radio Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Outdoors Balcony Living Area Sitting area, Desk Bedroom Wardrobe or closet, Childrens' cribs, Alarm clock, Linens View Garden view Kitchen Coffee machine, Wine glasses, Dining table Accessibility Upper floors accessible by elevator, Roll-in shower, Shower chair, Lower sink, Raised toilet, Entire unit wheelchair accessible, Adapted bath, Toilet with grab rails, Emergency cord in bathroom Room Amenities Drying rack for clothing, Socket near the bed, Non-feather pillow, Hypoallergenic pillow Pool and Spa Pool towels Exclusive services Free gym access
Grand Swim Up Suite Garden View Room Type: Suite Room Size: 77 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Chocolate/Cookies, Tea/Coffee maker, Wine/Champagne Bathroom Shower, Free toiletries, Toilet, Bathtub or shower, Body soap, Towels, Slippers, Bathrobe, Walk-in shower, Toilet paper, Shampoo, Toothbrush, Private bathroom, Conditioner, Hairdryer, Shower cap, Bathtub General Air conditioning, Soundproof, Key card access, Laptop safe, Lockers, Trash cans, Iron, Safe, Interconnecting room(s) available, Smoke Alarm, Tile/Marble floor Media & Technology Cable channels, Flat-screen TV, TV, Streaming service (like Netflix), Telephone, Radio Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Outdoors Balcony, Patio, Terrace, Private pool Living Area Sitting area, Desk Bedroom Wardrobe or closet, Childrens' cribs, Alarm clock, Linens View Pool view Kitchen Coffee machine, Wine glasses, Dining table Accessibility Upper floors accessible by elevator Room Amenities Drying rack for clothing, Socket near the bed, Non-feather pillow, Hypoallergenic pillow Pool and Spa Pool towels Exclusive services Free gym access
Grand Family Suite Garden View Room Type: Family Room Size: 154 m² 2 Full bed(s) Bed 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Chocolate/Cookies, Tea/Coffee maker, Wine/Champagne Bathroom Shower, Free toiletries, Toilet, Bathtub or shower, Body soap, Towels, Slippers, Bathrobe, Walk-in shower, Toilet paper, Shampoo, Toothbrush, Private bathroom, Conditioner, Hairdryer, Shower cap, Bathtub General Air conditioning, Soundproof, Key card access, Laptop safe, Lockers, Trash cans, Iron, Safe, Interconnecting room(s) available, Smoke Alarm, Tile/Marble floor Media & Technology Cable channels, Flat-screen TV, TV, Streaming service (like Netflix), Telephone, Game console, Radio Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Outdoors Balcony Living Area Dining area, Sitting area, Desk Bedroom Wardrobe or closet, Childrens' cribs, Alarm clock, Linens View Pool view, Garden view Kitchen Coffee machine, Wine glasses, Dining table Accessibility Upper floors accessible by elevator Room Amenities Drying rack for clothing, Socket near the bed, Hypoallergenic pillow Pool and Spa Pool towels Internet Game console - Xbox One Exclusive services Free gym access
Grand Presidential Suite Room Type: Suite Room Size: 200 m² 2 Full bed(s) Bed 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Chocolate/Cookies, Fruit, Tea/Coffee maker, Wine/Champagne Bathroom Shower, Free toiletries, Toilet, Bathtub or shower, Guest bathroom, Towels, Slippers, Bathrobe, Body soap, Walk-in shower, Toilet paper, Shampoo, Toothbrush, Private bathroom, Conditioner, Hairdryer, Shower cap, Bathtub General Air conditioning, Soundproof, Key card access, Laptop safe, Lockers, Trash cans, Private entrance, Iron, Safe, Interconnecting room(s) available, Smoke Alarm, Tile/Marble floor Media & Technology Cable channels, Flat-screen TV, TV, Streaming service (like Netflix), Telephone, Game console, Radio Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Kitchen Kitchen, Kitchenette, Coffee machine, Dining table, Wine glasses Outdoors Balcony, Terrace Living Area Dining area, Sitting area, Sofa, Desk Bedroom Childrens' cribs, Walk-in closet, Linens, Wardrobe or closet, Alarm clock Accessibility Upper floors accessible by elevator Room Amenities Sofa bed, Feather pillow, Drying rack for clothing, Socket near the bed, Hypoallergenic pillow Pool and Spa Pool towels Internet Game console - Xbox One Exclusive services Free gym access
Grand Honeymoon Suite - King Size Bed Room Type: Double Room Size: 77 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Chocolate/Cookies, Tea/Coffee maker, Wine/Champagne Bathroom Shower, Free toiletries, Toilet, Bathtub or shower, Body soap, Towels, Slippers, Bathrobe, Walk-in shower, Toilet paper, Shampoo, Toothbrush, Private bathroom, Conditioner, Hairdryer, Shower cap, Bathtub General Air conditioning, Soundproof, Key card access, Laptop safe, Lockers, Trash cans, Iron, Safe, Interconnecting room(s) available, Smoke Alarm, Tile/Marble floor Media & Technology Cable channels, Flat-screen TV, TV, Streaming service (like Netflix), Telephone, Radio Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Outdoors Balcony Living Area Sitting area, Desk Bedroom Wardrobe or closet, Childrens' cribs, Alarm clock, Linens View Garden view Kitchen Coffee machine, Wine glasses, Dining table Accessibility Upper floors accessible by elevator Room Amenities Feather pillow, Drying rack for clothing, Socket near the bed, Non-feather pillow, Hypoallergenic pillow Pool and Spa Pool towels Exclusive services Free gym access
Grand Governor Suite - King Size Bed Room Type: Suite Room Size: 151 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Chocolate/Cookies, Tea/Coffee maker, Wine/Champagne Bathroom Shower, Free toiletries, Toilet, Bathtub or shower, Body soap, Towels, Slippers, Bathrobe, Walk-in shower, Toilet paper, Shampoo, Toothbrush, Private bathroom, Conditioner, Hairdryer, Shower cap, Bathtub General Air conditioning, Soundproof, Key card access, Laptop safe, Lockers, Trash cans, Private entrance, Iron, Safe, Interconnecting room(s) available, Smoke Alarm, Tile/Marble floor Media & Technology Cable channels, Flat-screen TV, TV, Streaming service (like Netflix), Telephone, Game console, Radio Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Outdoors Balcony, Terrace Living Area Sitting area, Sofa, Desk Bedroom Wardrobe or closet, Childrens' cribs, Alarm clock, Linens Kitchen Coffee machine, Wine glasses, Dining table Accessibility Upper floors accessible by elevator Room Amenities Drying rack for clothing, Socket near the bed, Non-feather pillow, Hypoallergenic pillow Pool and Spa Pool towels Internet Game console - Xbox One Exclusive services Free gym access
Grand Deluxe Garden View Room Type: Double Room Size: 77 m² 1 King bed(s) Bed 2 Full bed(s) Bed	Food & Drink Bottle of water, Minibar, Chocolate/Cookies, Tea/Coffee maker, Wine/Champagne Bathroom Shower, Free toiletries, Toilet, Bathtub or shower, Body soap, Towels, Slippers, Bathrobe, Walk-in shower, Toilet paper, Shampoo, Toothbrush, Private bathroom, Spa tub, Hairdryer, Conditioner, Shower cap, Bathtub General Air conditioning, Soundproof, Key card access, Laptop safe, Lockers, Trash cans, Iron, Safe, Interconnecting room(s) available, Smoke Alarm, Tile/Marble floor Media & Technology Cable channels, Flat-screen TV, TV, Streaming service (like Netflix), Telephone, Radio Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Outdoors Balcony Living Area Sitting area, Desk View View, Garden view Bedroom Wardrobe or closet, Childrens' cribs, Alarm clock, Linens Kitchen Coffee machine, Wine glasses, Dining table Accessibility Upper floors accessible by elevator, Roll-in shower, Shower chair, Lower sink, Raised toilet, Entire unit wheelchair accessible, Adapted bath, Toilet with grab rails, Emergency cord in bathroom Room Amenities Drying rack for clothing, Socket near the bed, Non-feather pillow, Hypoallergenic pillow Pool and Spa Pool towels Exclusive services Free gym access
Grand Deluxe Suite Garden View - Get 2 Free Nights at Punta Cana Room Type: Suite Room Size: 77 m² 2 Full bed(s) Bed 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar, Chocolate/Cookies, Tea/Coffee maker, Wine/Champagne Bathroom Shower, Free toiletries, Toilet, Bathtub or shower, Body soap, Towels, Slippers, Bathrobe, Walk-in shower, Toilet paper, Shampoo, Toothbrush, Private bathroom, Conditioner, Hairdryer, Shower cap, Bathtub General Air conditioning, Soundproof, Key card access, Laptop safe, Lockers, Trash cans, Iron, Safe, Interconnecting room(s) available, Smoke Alarm, Tile/Marble floor Media & Technology Cable channels, Flat-screen TV, TV, Streaming service (like Netflix), Telephone, Radio Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Outdoors Balcony Living Area Sitting area, Desk Bedroom Wardrobe or closet, Alarm clock, Linens Kitchen Coffee machine, Wine glasses, Dining table Accessibility Upper floors accessible by elevator, Roll-in shower, Shower chair, Lower sink, Raised toilet, Entire unit wheelchair accessible, Adapted bath, Toilet with grab rails, Emergency cord in bathroom Room Amenities Drying rack for clothing, Socket near the bed, Non-feather pillow, Hypoallergenic pillow Pool and Spa Pool towels