Is this Neptune Resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Neptune Resort?

Check-in time for Neptune Resort starts counting from 2:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Neptune Resort have a swimming pool?

Yes, this Neptune Resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Neptune Resort?

Best-rates for the Neptune Resort starts from $178 per night with includes Restaurant, Guest Services, Entertainment, Laundry, Spa, Child Friendly, Kitchen, Parking, View, Accessibility, Security/Safety, Balcony/Terrace, Wellness Facilities, Air Conditioner, Pool, Wheelchair Accessible, Ocean View, Hot Tub, Internet, TV, Sports/Activities, Bedding/Linens, Barbecue/Outdoor Cooking with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Neptune Resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Neptune Resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Neptune Resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Neptune Resort?

Based on the information reported by the owner or manager, the Neptune Resort indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Neptune Resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Neptune Resort | Hotel in Broadbeach

| 8.8 (671 Reviews) | 1 Bathroom

Hotel in Broadbeach

Hotel with free parking, 4-minute walk to Pacific Fair Shopping Centre
Along with an outdoor pool, this smoke-free hotel has a fitness center and a steam room. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/cafe, a hot tub, and an outdoor tennis court are onsite.
Weekly housekeeping is available.
Neptune Resort offers 35 accommodations with washers/dryers and hair dryers. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers.

This Gold Coast hotel provides complimentary wireless Internet access. Cable television is provided. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Guest Services

Entertainment

Barbecue/Outdoor Cooking

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Separate bathtub and shower

Hair dryer

Bedroom

Air conditioning (climate-controlled)

Ceiling fan

Bed sheets

Washer and dryer

Individually furnished

Iron/ironing board

Individually decorated

Separate sitting area

Phone

Guidebooks/recommendations

Breakfast

1 coffee shop/cafe

Microwave

Freezer

Toaster

Cookware/dishes/utensils

Electric kettle

Dining room

Dining table

Refrigerator

Dishwasher

Stovetop

Kitchen

Parking

Wheelchair-accessible parking and van parking available

Height restrictions apply for onsite parking

Free self parking on site

Accessibility

Elevator

Wheelchair-accessible registration desk height (inches): 47

Well-lit path to entrance

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible registration desk

Elevator door width (inches): 394

1 on-site accessible parking spaces

Wheelchair-accessible van parking

Wheelchair-accessible spa

Wheelchair-accessible fitness center

Wheelchair-accessible public washroom

Wheelchair-accessible parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible restaurant

Stair-free path to entrance

Wheelchair-accessible path to elevator

Activities

Surfing/body boarding

Whale watching

Beach access

Hot tub

Outdoor pool

Fitness center

Steam room

Outdoor tennis court

Entertainment

45-inch TV

Cable channels

General

Vending machine

Elevator

Front-desk safe

English

Beach towels

Smoke-free property

Guest Services

Microwave

Separate dining area

Full-sized refrigerator

Washer/dryer

Dining table

Outdoor pool

Kitchen

Luggage storage

Housekeeping (weekly)

Tour/ticket assistance

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Pool sun loungers

Garden

BBQ grill(s)

Terrace

Picnic area

Balcony

Policies

Check-in

Check-in start time: 2 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before 10 am

Child Policy

Children are welcome. rollaway/extra beds are available for aud 35.0 per day. cribs (infant beds) are available for aud 10.0 per day.

Payment Policy

Crib (infant bed) fee: aud 10.0 per day rollaway bed fee: aud 35.0 per day credit card charges are subject to a surcharge of 2.53 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property is professionally cleaned wifi is provided up to 500 mb per guestroom, per stay.

Reviews

Sarah

Dec 31, 2025 03:46:56 PM

Review Score: 8

Summary: Well equipped kitchen, resort in a good location for Tram and Pacific Fair. Good customer service.

See All Reviews

Room Arrangement

Room Info	Facilities
1 Bedroom Superior Partial/ Ocean View Apartment Room Size: 915 square feet m² 1 Queen Bed	General Rollaway/extra beds (surcharge), Number of bedrooms - 1, Partial ocean view, Ping - 25.71, Wheelchair accessible, Cribs/infant beds (surcharge), Extra bed count 1, Number of living rooms 1, Number of bathrooms - 1, Square meters - 85, Private bathroom, Square feet - 915, Bed count minimum 1, Bed count maximum 1
Superior Apartment Room Size: m² 3 Queen Bed and Twin Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Private bathroom, Number of bedrooms - 2, Bed count maximum 3, Cribs/infant beds (surcharge), Extra bed count 1, Number of bathrooms - 1, Bed count minimum 3
2 Bedroom Apartment Room Size: 1206 square feet m² 3 Queen Bed and Twin Beds	General Rollaway/extra beds (surcharge), Number of bedrooms - 2, Ping - 34, Wheelchair accessible, Cribs/infant beds (surcharge), Extra bed count 1, Number of living rooms 1, Number of bathrooms - 1, IndRm-RenoRecent-Year 2016, Private bathroom, Square feet - 1206, Bed count maximum 3, Square meters - 112, Bed count minimum 3
Superior Apartment, 1 Bedroom, Garden View Room Size: 915 square feet m² 1 Queen Bed	General Rollaway/extra beds (surcharge), Number of bedrooms - 1, Wheelchair accessible, Cribs/infant beds (surcharge), Extra bed count 1, Number of living rooms 1, Number of bathrooms - 1, Square meters - 85, Private bathroom, Ping - 26, Square feet - 915, Bed count minimum 1, Bed count maximum 1
2 Bedroom Ocean View Sub-Penthouse Room Size: 1711 square feet m² 3 Queen Bed and Large Twin Beds	General Rollaway/extra beds (surcharge), Number of bedrooms - 2, Cribs/infant beds (surcharge), Extra bed count 1, Number of living rooms 1, Number of bathrooms - 1, Private bathroom, Ping - 48, Square feet - 1711, Square meters - 159, Bed count maximum 3, Ocean view, Bed count minimum 3
Apartment, 1 Bedroom Room Size: 861 square feet m² 1 Queen Bed	General Rollaway/extra beds (surcharge), Number of bedrooms - 1, Room and bed type depend on availability check-in, Ping - 24, Square feet - 861, Separate bedroom, Wheelchair accessible, Cribs/infant beds (surcharge), Extra bed count 1, Number of living rooms 1, Number of bathrooms - 1, Private bathroom, Square meters - 80, Bed count minimum 1, Bed count maximum 1
2 Bedroom Ocean View Penthouse Room Size: 1884 square feet m² 3 Queen Bed and Twin Beds	General Square meters - 175, Rollaway/extra beds (surcharge), Number of bedrooms - 2, Cribs/infant beds (surcharge), Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Ping - 53, Private bathroom, Square feet - 1884, Bed count maximum 3, Ocean view, Bed count minimum 3